If your company or organization wants to see how to get more value from all the information it gathers and generates, you might want to see how the U.S. Air Force is using advanced search technology from Pittsburgh’s Vivisimo.
In a free webinar coming up at the end of the month, the director of the Air Force’s Excellence for Knowledge Management will talk about how he added social search from Vivisimo to his more than 300,000-user intranet. The webinar, sponsored by KMWorld magazine, is Feb. 24 at 2 p.m. ET.
Titled “The Sky’s the Limit: Using Social Search to Deliver Web. 2.0 to the Air Force,” the webinar will go over details of how the Air Force’s Knowledge Now site is encouraging airmen and other military personnel to contribute their own insight and expertise to the more than 10 million pages of site content.
The Air Force’s use of the social search features in Vivisimo’s Velocity Search Platform is the largest deployment yet in a large enterprise search environment of these Web 2.0 tools of tagging, voting and commenting, and has a lot of lessons in it for private industry to consider. With the new search features from Vivisimo, AFKN wants to provide quicker access to its millions of pages of content, as well as improve the usefulness of the site’s information. “Leveraging intellectual capital and information is a challenge,” said its director, Randy Adkins. “We use community to capture expertise and distribute best practices much more readily than with point-to-point email or phone conversations. Knowledge is the critical component in our governance model.”
Adkins also will discuss how he rates his return on investment in new search technology. Some of the metrics he looks at include hours / year saved; faster search results; better use of meta-data.
